WhatsApp marketing, in numbers — not buzzwords.
Benchmarks, flow recipes, and GDPR updates for Shopify merchants — conservatively calculated, ready to ship.
Automate Customer Service: What to Automate and What Not
Only 14% of service issues fully resolve in self-service (Gartner, 2024). How to automate customer service in a Shopify store — and what to leave to a human.
Klaviyo Alternative: What to Evaluate Before You Switch
Looking for a Klaviyo alternative for your Shopify store? Five questions decide it - and for most stores the answer is a second tool, not a swap.
WhatsApp Business Account Disconnected: How to Fix It
WhatsApp messages stopped and flows erroring? Your account is disconnected, not banned — usually a partner removed from your Meta Business Portfolio.
Churn Rate: How to Calculate It and What's Normal
Churn rate is a subscription metric. Here is the formula, the published benchmark bands, and what the number can and cannot tell a Shopify store.
Ecommerce Customer Retention: The Two Numbers That Matter
Retention advice is written for SaaS. Here is how a Shopify store measures retention rate and repeat purchase rate — and the four levers that move them.
Customer Lifetime Value: How to Calculate and Raise It
What customer lifetime value really is, how to work it out from your Shopify data, and the four levers that move it - plus the mistakes that inflate the number.
Set Up WhatsApp Business: App, Profile, What's Next
Download, register, verify and fill in your profile — plus the honest answer on converting a personal number and when to move to the Platform.
Click to WhatsApp Ads: What Happens After the Click
Click to WhatsApp ads open a free 72-hour window if you reply within 24 hours. What the window covers, what messaging costs after it, and how to automate the reply.
WhatsApp Chatbot for E-Commerce: What Actually Works
A WhatsApp chatbot in a shop is rules, not AI. The three keywords every Keaz account has, the one capped fallback, and why 24 hours decides the design.
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